Definitions
This section explains key terms used in this Privacy Policy to ensure clear understanding of our data practices.
Data Collection
Promptis collects data directly from users as well as automatically to enhance service functionality and personalize learning experiences.
User-Provided Data
When registering or using Promptis, you may provide the following types of information:
- Full name and contact details to personalize your account.
- Payment and billing information for subscription management.
- Profile data including learning preferences and progress.
- Feedback or survey responses to improve our services.
- Communication content when you contact customer support.
- Account security data such as passwords and login details.
Automatically Collected Data
We gather certain data automatically when you interact with our platform to optimize your user experience.
- Device and browser type details.
- IP addresses and geographic location information.
- Usage statistics including time spent and pages accessed.
- Cookies and similar tracking technologies.
- Interaction data with learning materials and assessments.
- Performance analytics to tailor course recommendations.
Third-Party Data Sources
With your consent or as required, we may receive data from external partners to enhance our service offerings.
- Authentication services for account security.
- Payment processors facilitating transactions.
- Analytics platforms to monitor service performance.
Purpose of Data Use
Your data is used responsibly to improve services and provide a customized learning experience, including:
- Account creation and management.
- Delivery of educational content tailored to your goals.
- Processing payments and subscription details.
- Communication for support and notifications.
- Enhancing platform functionality through data analytics.
- Ensuring security and fraud prevention.
- Complying with legal obligations.
- Improving learning outcomes through AI-driven personalization.
Legal Bases for Processing
Data processing at Promptis is grounded in lawful principles including:
- Your consent provided when you register or use the platform.
- Performance of contract related to subscription services.
- Compliance with applicable legal requirements.
- Legitimate interests such as maintaining security and improving services.
Compliance with GDPR
As a platform accessible in Canada, Promptis ensures compliance with GDPR principles where applicable to protect your privacy rights.
- Right to access your personal data held by us.
- Right to request correction or deletion of inaccurate information.
- Right to restrict or object to certain data processing.
- Right to data portability to transfer your information.
- Right to withdraw consent at any time.
- Right to lodge complaints with data protection authorities.
Cookie Policy
Promptis uses cookies and similar technologies to enhance user experience and analyze platform usage.
We utilize essential, performance, and functional cookies to support service operations and personalize learning.
Cookies are categorized as necessary for platform function, performance for analytics, and preferences for individual customization.
Users can adjust cookie preferences or disable certain categories via their browser settings, though some features may be affected.
Learn more about our full cookie policy on the Promptis website.
Data Sharing and Disclosure
Promptis shares personal data only with trusted partners under strict agreements and solely for service purposes:
- Third-party service providers supporting platform operations.
- Payment processors to facilitate business transactions.
- Legal authorities when legally required or to protect rights.
- Analytics providers for service improvement insights.
- Marketing and communication partners with user consent.
- Affiliated companies within the Promptis group.
International Data Transfers
Data collected may be transferred to and processed in countries outside Canada where Promptis or its partners operate, ensuring adequate protection measures are in place.
Promptis employs contractual safeguards, such as standard data protection clauses, to maintain security and compliance during international data transfers.
Data Retention
Promptis retains personal data only as long as necessary to provide services and meet legal requirements.
User account information is retained for the duration of account activity and for a reasonable period thereafter.
Communication records are preserved to manage support and service inquiries efficiently.
Access and usage logs are stored to monitor security and system performance.
When personal data is no longer required, Promptis takes steps to securely delete or anonymize the information.
Data Security
Protecting your data is a priority at Promptis. We implement technical and organizational measures to safeguard personal information against unauthorized access, alteration, or loss.
- Encryption of sensitive data during transmission and storage.
- Regular security audits and vulnerability assessments.
- Restricted access controls and employee training on data protection.
User Rights
Users have specific rights regarding their data, which can be exercised by contacting Promptis:
- Request access to personal data collected.
- Request correction or update of inaccuracies.
- Request deletion of personal data under certain conditions.
- Object to or limit data processing activities.
- Withdraw consent for data use at any time.
- Right to data portability ensuring you can obtain and reuse your personal data for your own purposes across different services.
- Right to object to processing your personal data where processing is based on legitimate interests or public interest.
- Right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Your Rights Regarding Personal Data
At Promptis, you have the right to request access, correction, deletion, or restriction of your personal data. You may also object to certain processing activities or request portability of your data. To exercise these rights, please submit your request through our contact form or by mail.
We strive to respond to all privacy rights requests within 30 calendar days from receipt of the request. In certain cases, we may need additional time depending on the complexity and number of requests.
Marketing Communications
Promptis respects your communication preferences and will only send marketing materials if you have provided consent. You can adjust your preferences or unsubscribe at any time via links included in our emails or through your account settings.
To stop receiving marketing communications, please use the unsubscribe link in any promotional email or contact our support team to update your preferences.
Children's Privacy
Our services are not intended for children under 13 years old. We do not knowingly collect personal information from children below this age. If you are a parent or guardian and believe we have collected personal data of a child, please contact us immediately.
Third-Party Links
Promptis may provide links to third-party websites or services for your convenience. We are not responsible for the privacy practices or content of those third parties and encourage you to read their privacy policies before sharing any personal information.
Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect changes in our practices or legal requirements. We recommend reviewing this policy regularly. Continued use of our services after changes indicates acceptance of the updated terms.